Payment and Refund Policy

Last updated: 8 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses, resources and related materials offered through showflowza. These include professional training materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs transactions made by customers located in the United Kingdom and covers both one-time purchases and any subscription-based access to Course A content. It does not apply to free resources or third-party services linked from the site.

Prices, Currencies, Taxes and Any Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. No hidden fees apply to standard purchases, but customers are responsible for any currency conversion charges imposed by their payment provider. showflowza reserves the right to adjust prices for future purchases; existing orders remain at the price confirmed at checkout.

Accepted Payment Methods, Payment Authorisation and Payment Security

We accept major credit and debit cards, PayPal and bank transfers for course access. Payments are authorised at the time of order placement. All transactions are processed through secure third-party gateways compliant with PCI DSS standards. showflowza does not store card details. Authorisation may be declined for suspected fraud or insufficient funds, in which case the order will not proceed.

Order, Booking or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email after successful payment. This email confirms the specific Course A modules purchased and grants immediate access to digital content. You should retain this confirmation for your records. Access is provided electronically and no physical goods are shipped.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law you have a 14-day cooling-off period from the date of purchase during which you may cancel for a full refund, provided you have not started downloading or streaming the digital content. Once you begin accessing the materials the cancellation right is lost. Subscriptions may be cancelled at any time but refunds are limited to the unused portion only if cancelled within the cooling-off window.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available for unused digital content within the 14-day period or where technical faults prevent access. Non-refundable items include any content that has been downloaded or viewed, promotional bundles, and completed live workshops. Eligibility is assessed strictly against these criteria to comply with UK distance selling regulations.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund contact [email protected] or use the form on the Contacts page. Provide your order number, the email address used for purchase, and a brief reason. Requests must be submitted within the applicable time limits. 01494 671234 is available for urgent enquiries during business hours.

Inspection, Approval, Rejection and Notification of the Refund Decision

Requests are reviewed within five working days. You will receive an email notification of approval or rejection with reasons if rejected. Approved refunds are processed without further action on your part. If you disagree with a decision you may escalate via the contact details below.

Refund Method, Processing Time and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days. PayPal refunds are usually credited within three working days. Bank transfers may take up to seven working days depending on your provider. showflowza will notify you once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers Where Relevant

Digital content is non-returnable once downloaded. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same 14-day rule but may have shorter refund windows if explicitly stated at purchase. No refunds are given for partially used subscription periods outside the cooling-off period.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments will result in order cancellation and loss of access. Duplicate charges are investigated and refunded within ten working days upon verification. Chargebacks are treated as disputes and may lead to permanent account suspension. Suspected fraudulent activity results in immediate order hold and contact with the card issuer.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR. You retain the right to remedies for faulty digital content and to complain to the relevant ombudsman if dissatisfied. Nothing in this policy limits liability for personal injury or fraud.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy write to [email protected], call 01494 671234 or write to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. showflowza may update this policy from time to time; changes will be posted with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms.